This policy describes how the Ecomly app (AI Product Content), built by EcomLabs ("we", "us"), handles data when it is installed on a Shopify store. Where this policy and a specific in‑app disclosure conflict, the more specific disclosure applies.
Data the app accesses
The app requests only the Shopify permissions (scopes) needed for its function, which you approve at install:
- Product data — titles, descriptions, bullet points, SEO metadata, image alt text and related metafields.
- Store context you provide — a short brand description, tone and language used to guide content.
The app does not request or need personal customer data or payment information for its function.
How data is used
Product data is used to generate content drafts that you review. Changes are written back to your store only when you approve and apply them. Before applying, a backup of the previous content is saved so any change can be reverted.
AI processing and subprocessors
To generate drafts, the app sends the selected product data to an AI model provider that processes it on our behalf to produce the text. We use that provider solely for this purpose and under appropriate data‑processing agreements. Your data is not used to train third‑party models where the provider allows that to be disabled.
Retention and deletion
We keep backups and configuration data only while the app is installed or as needed for its function. When the app is uninstalled, associated data is deleted in line with Shopify's redaction requests.
Shopify compliance webhooks
The app implements Shopify's mandatory compliance webhooks — customers/data_request, customers/redact and shop/redact — with HMAC verification, to handle data and deletion requests.
Your data is yours
We do not sell your data or your store's content. You retain ownership of all product content.
Contact
For questions about this policy, or to exercise your rights regarding this app, contact us at hola@ecomlabs.dev.