Support for apps and projects
Whether you use one of our apps or work with us on a project, here's how to reach us and what to expect.
How to reach us
App support
Using one of our Shopify apps? Email us with your store URL and a description of the issue.
Email app supportProject support
Working with us on a build or retainer? Reach your point of contact, or email us directly.
Email project supportNew enquiries
Not a client yet but have a question or a project in mind? We'd like to hear from you.
Start a projectWhat happens when you reach out
You send details
Email us with your store URL, the app or project, and a clear description (screenshots help).
We acknowledge
We confirm we've received it and let you know what we need to investigate.
We investigate
We reproduce the issue or scope the request and reply with findings or next steps.
We resolve & follow up
We ship a fix or a plan, then check the resolution worked for you.
Honest response expectations
We aim to acknowledge support emails within one to two business days. We don't advertise a guaranteed SLA we can't honor — if you need a formal SLA for a project, we can agree one in writing as part of the engagement.
Support questions
How do I get help with one of your apps?
What's your response time?
Do you offer ongoing support after a project?
Where can I read your app privacy policy and terms?
App legal
For how our apps handle your data and the terms that apply:
